Gain2X.com shipping policy is customer centric at the same time keeping the system organised. We are concerned about your shipping methods, packaging and costs keeping the environment issues as base. We recommend our customers to help build trust and make sure that your deliveries consume least amount of resources.
RETURN & EXCHANGE POLICY
At Gain2x.com, we strive to provide our customers with a satisfactory shopping experience. We understand that there may be instances where a refund is necessary. This Refund Policy outlines the conditions under which refunds may be issued for products purchased through the Gain2x.com Online Store.
1. Eligibility for Refunds
a. Damaged or Defective Products: If you receive a product that is damaged, defective, or significantly different from the description on our website, you may be eligible for a refund. Please record & notify us strictly within 7 days of receiving the product and provide supporting evidence such as photographs or videos.
b. Non-Delivery: If you have not received your order within the estimated delivery timeframe or if there is evidence of non-delivery, please contact us to initiate an investigation. If it is determined that your order has been lost in transit or undelivered, we will issue a refund.
c. Cancellation: If you wish to cancel your order before it has been shipped, please notify us as soon as possible. If the order has been scheduled for future date and time, it is advisable to take action ASAP so as to cause least inconvenience to all concerned. If the order is not dispatched yet been dispatched, we will cancel the order and issue a suitable refund as per the refund process.
2. Non-Eligibility for Refunds
a. Change of Mind: We do not offer refunds for products if you simply change your mind or decide that you no longer want the item.
b. Customer Error: If the product was damaged or lost due to customer mishandling, misuse, or negligence, refunds will not be provided.
c. Sale and Clearance Items: Sale and clearance items are generally non-refundable unless they are damaged, defective, or significantly different from the description on our website.
d. Sales terms : No refund or cancellation will be accepted for items that are perishable in nature on special order, end stock etc. and/or marked ‘non-cancellable/non-returnable.’
3. Refund Process
a. In cases where a refund is eligible, we will initiate the refund within 10 days of approving your request. The refund will be credited to respective wallet or the original payment method used for the purchase.
b. Depending on your payment provider, it may take additional time for the refund to be processed and reflected in your account.
c. In all cases, we request that the product be returned to us before issuing a refund. We will provide instructions for the return process, and the return shipping costs along with repacking cost incurred may be debited by us, depending on the circumstances. The decision of the Store management will be final and binding.
4. Contact Us
If you believe you are eligible for a refund or have any questions regarding our refund policy, please contact our customer support team at delivery@gain2x.com. Provide your order details, including the order number and a detailed explanation of the issue, to facilitate prompt assistance. We assure you, that we shall remain fair as far as we can go.
Please note that this Refund Policy is subject to the terms and conditions outlined in our Terms of Service. We reserve the right to modify or update this policy at any time, and any changes will be effective upon posting on our website. No further notification shall be issued. In any eventuality, our liability shall be not more than the cost of the damaged product/s.
*Shipping Policy Ver. 1 dtd. 1st March, 2024.
